SHIPPING POLICY

Effective Date: September 7, 2026

Thank you for shopping with HAJAR’S HOME. We are committed to processing and delivering your order safely and efficiently.

Please review the shipping information below before placing your order.

1. Order Processing

Orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing time is separate from shipping and delivery time.

2. Estimated Delivery Times

Delivery times vary depending on your destination.

These are estimated delivery times, not guaranteed delivery dates.

Delivery may take longer due to customs clearance, carrier delays, severe weather, holidays, peak shopping periods, or circumstances outside our control.

3. Shipping Costs

Available shipping options and applicable shipping costs are displayed at checkout.

From time to time, HAJAR’S HOME may offer free shipping or other shipping promotions on qualifying orders. Any applicable promotion will be clearly stated on the website or at checkout.

4. Order Tracking

Once your order has been dispatched, you will receive a tracking number by email.

Please allow 24–72 hours for tracking information to become active after your package has been shipped.

If your tracking information has not updated for an extended period, please contact our customer support team so we can assist you.

5. Customs, Duties & Taxes

For international orders, your country may charge customs duties, import taxes, VAT, or other fees.

Any customs duties, taxes, or import charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

HAJAR’S HOME does not control these charges and cannot guarantee the amount that may be assessed.

6. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

• Full name

• Street address

• Apartment/unit number

• City

• State/province

• Postal/ZIP code

• Country

If you notice an error after placing your order, please contact us as soon as possible.

We will do our best to assist before the order is shipped. However, once an order has been dispatched, we cannot guarantee that the shipping information can be changed.

HAJAR’S HOME cannot guarantee a replacement or refund for packages delivered to an incorrect address provided by the customer.

7. Delayed or Lost Packages

If your order is significantly delayed or appears to be lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment and determine the appropriate next steps.

Please note that carrier investigations may take time, and delivery estimates do not constitute guaranteed delivery dates.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before disposing of any packaging materials.

If the product itself is damaged or defective, please contact us as soon as possible and provide your order number and clear photographs of the issue.

For more information about damaged, defective, or incorrect items, please review our Return & Refund Policy.

9. Delivery Address & Responsibility

Once an order has been shipped, the customer is responsible for ensuring that someone can receive the package at the provided delivery address where applicable.

HAJAR’S HOME is not responsible for delays caused by incorrect addresses, customs procedures, carrier disruptions, or circumstances beyond our reasonable control.

10. Contact Us

If you have questions about your order or shipping, please contact our customer support team.

HAJAR’S HOME
Email: hajarmoustachi8@gmail.com

We aim to respond to customer inquiries within 1–2 business days.

Thank you for choosing HAJAR’S HOME.

HAJAR’S HOME - Making Your Space Feel Like Home.