Refund policy

RETURN & REFUND POLICY

Effective Date: September 7, 2026

At HAJAR’S HOME, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, we are here to help.

1. 30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.

To qualify for a return, the product must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories, manuals, tags, and other items originally included with the product, where applicable.
Include proof of purchase or a valid order number.

Items that do not meet these conditions may not be eligible for a refund.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number.
A description of the problem.
Clear photographs of the product.
Clear photographs of the packaging and shipping label, where applicable.

After reviewing your request, we may offer a replacement, full refund, or another appropriate resolution at no additional cost to you.

3. How to Request a Return

Before sending anything back, please contact us at:

hajarmoustachi8@gmail.com

Please include:

Your full name.
Order number.
Reason for the return.
Photos or videos if the product is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions, usually within 1–2 business days.

Please do not send a product back without receiving return instructions from our team.

4. Return Shipping Costs

If the return is required because:

The product arrived damaged.
The product is defective.
We sent you the wrong product.

HAJAR’S HOME will cover the applicable return shipping costs.

For returns resulting from a change of mind, ordering the wrong item, or personal preference, the customer is responsible for the return shipping costs unless otherwise agreed by HAJAR’S HOME.

5. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed within 5–10 business days and issued to the original payment method used for the purchase.

Please note that your bank, credit-card company, or payment provider may require additional processing time before the refund appears in your account.

6. Exchanges

We may provide replacements for products that arrive:

Damaged
Defective
Incorrect

If you require an exchange, please contact us within 7 days of delivery and provide your order number and relevant photos.

7. Non-Returnable Situations

A return may not be accepted if:

More than 30 days have passed since delivery.
The item has been used, damaged, altered, or improperly handled.
The item is missing its original packaging or accessories where these are required for the return.
The customer cannot provide sufficient proof of purchase.
The return does not meet the conditions outlined in this policy.

Certain products may also be excluded from returns where applicable. Any such restrictions will be communicated on the relevant product page.

8. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided processing or fulfillment has not already begun.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If you need to cancel an order, contact us as soon as possible.

9. Refund Delays

If you have received confirmation that your refund has been issued but the money has not yet appeared in your account, please:

Check your bank or payment account.
Contact your payment provider.
Allow additional processing time if required.

If you still have not received your refund, contact us and provide your order number.

10. Contact Us

For return, refund, or exchange questions, please contact:

HAJAR’S HOME
Email: hajarmoustachi8@gmail.com

Customer Support Hours:
Monday–Friday
9:00 AM–6:00 PM

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for choosing HAJAR’S HOME.

Your Cart