RETURN & REFUND POLICY
Welcome to HAJAR’s HOME. We are committed to providing high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We accept returns within 30 days of the date your order is delivered.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and original tags (if applicable).
- Be accompanied by proof of purchase or your order number.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
Once reviewed, we will provide a replacement, full refund, or another suitable resolution at no additional cost.
How to Request a Return
To begin a return, email us at:
hajarmoustachi8@gmail.com
Please include:
- Full name.
- Order number.
- Reason for return.
- Photos if the item is damaged or incorrect.
Our team will respond within 1–2 business days with return instructions.
Please do not send any items back without receiving return authorization.
Return Shipping
If the return is due to:
- A damaged item.
- A defective product.
- An incorrect item shipped by us.
We will cover the return shipping costs.
For returns due to a change of mind or customer preference, the customer is responsible for return shipping costs.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds are processed within 5–10 business days and credited to your original payment method.
Your bank or payment provider may require additional time before the funds appear in your account.
Exchanges
We gladly replace products that arrive damaged, defective, or incorrect.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
Once processing has begun, cancellation may no longer be possible.
Contact Us
Customer Support
Email: hajarmoustachi8@gmail.com
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Your Time Zone)
Average response time: 24–48 business hours.